Cashplus Service Status 

Service & Current Status

• Cashplus Bank App Planned Maintenance

  For more information about the upcoming maintenance, please see above. 

  Need help logging into the Cashplus Bank App? For login support, please read our FAQs or our step by step visual guides on how to log in to the Cashplus Bank app.

• Cashplus Online Banking Planned Maintenance

  For more information about the upcoming maintenance, please see above. 

  Need help logging in to Online banking? For login support, please read our FAQs or see our step by step visual guides on how to log in to Online banking with the app or how to log in to Online banking using a Code Key.

• Customer Services Phone Line Holiday hours

  Please see our Contact Us page for information on our Customer Service opening hours over the Easter weekend. For more information about the upcoming maintenance, please see above. 

• Credit Management Team Phone Line Fully Operational
• Receiving Money Fully Operational
• International Payments Fully Operational
• Post Office Banking Services Fully Operational
• Sending Money Fully Operational
• Direct Debits and Bill Payments Fully Operational
• Debit Card Planned Maintenance

  For more information about the upcoming maintenance, please see above. 

• Credit Card Fully Operational
• New Applications Fully Operational
• Documents in Review Fully Operational
• Customer Communication Fully Operational

  With scammers making the rounds, please be aware that Cashplus Bank will never contact you asking you for the information below. If you’re contacted by someone claiming to be from Cashplus Bank and requesting any of the information below, please end the phone call, and contact our team directly on 0330 024 0924. If the phone number in the message is different, it’s a scammer. 

  Personal information we’ll never ask for

  Via email/text/phone:

  • Your PIN
  • Your Account Number
  • Your 16-Digit Card Number or the security code on the back of your card
  • Your Online Banking Username or Password
  • Any verification code from your Online Banking or Cashplus Bank app
  • Your SMS One Time Password

  For further advice, here’s a quick guide for what to expect when talking to the Cashplus team.

  If you’re interested in learning more about how to protect yourself online, check out our cybersecurity essentials article.

• APIs Fully Operational
• Social Media Fully Operational

  We are currently active on Twitter and LinkedIn.

  Please note, we are aware of the following fake pages that are active on other social media platforms, for your security please do not interact with them:

  • https://www.facebook.com/ON-Cash-Plus-542394286275513/ 

  If you see any other pages impersonating Cashplus Bank, please contact us via our active social media channels above to let us know.